Your account responsibilities
Our service is for adults aged 18 or over, with one account per person. Give accurate registration information and protect your password. The details attached to your account must correspond to your own identity and payment arrangements. Contact us when information needs correcting instead of opening another account. Keep access credentials private, including when discussing an account problem with support.
Accepting the two-deposit pack
We offer a first-deposit match of 100%, up to £1,000 + 200 free spins, followed by a second-deposit match of 100%, up to £200 + 50 free spins. Our welcome pack is available once per account. A £20 minimum qualifying deposit applies. The bonus matches the qualifying deposit within each stage's ceiling; depositing more does not increase that ceiling.
Welcome wagering is 35x the bonus amount. Spin winnings are credited as bonus funds with the same requirement. A maximum stake per spin applies during wagering. Read the applicable offer conditions for eligible play and the permitted stake before accepting or using promotional money. Do not assume that other promotions follow the welcome pack's rules.
Withdrawal checks and timing
We verify identity, address and payment method before the first withdrawal. Submit the documents requested through your account and allow time for the checks. After approval, the receiving method determines the payment window. Paysafecard is a deposit method only. Check withdrawal details carefully and retain the reference if you need to contact us about a request.
Raising a disagreement
Send our support team a clear account of the issue, relevant transaction references and the outcome you are requesting. Live chat and e-mail provide contact routes. Keep the correspondence so you can follow the complaint. Ask us to explain any condition you do not understand before making further deposits or wagers.